Privacy Policy & Data Handling

Your privacy is important to us. This document outlines how Solestivari collects, uses, and safeguards personal information in accordance with Australian law.

Information We Collect

We collect only essential data needed for your requests and our service delivery.

• Contact details you share when submitting forms, such as name, email, and phone.
• Project specifics, questions, or requests you provide through form fields or direct communication.
• Technical data like browser type, device, usage patterns, and cookies for analytics and site functionality.
• Records of communications to support your enquiry and improve our site or services.

How We Use Your Data

Personal data is used only as necessary and never sold to third parties.

• To respond to enquiries, project requests, and feedback as part of our business operations.
• To personalise communication and improve the quality of our services based on user patterns.
• To ensure site security, troubleshoot issues, and maintain website integrity.
• To comply with our legal obligations under Australian privacy regulations.

Our Legal Basis

Data is processed in accordance with the Privacy Act and relevant guidelines.

Your information is collected and used with your consent, legitimate business interests, or legal compliance as the primary basis for processing.

Sharing Information

We share data only with trusted partners and as required by law.

• Service providers who assist us with hosting, analytics, and basic communications (all operate under strict confidentiality).
• Only as needed for legal purposes, such as requests from regulatory bodies.
• In the case of business reorganisation or merger, only with appropriate measures and notifications.

Data Security

We use technical and organisational safeguards to protect your data against unauthorised access, loss, or misuse. Access is restricted and staff are trained in data privacy. Digital storage is managed in secure Australian datacentres or reputable, compliant cloud providers.

Your Rights

You have rights under the Privacy Act to access, correct, or limit use of your data.

• Request access to or correction of your personal data at any time.
• Ask for deletion or limitation of data if it’s no longer needed for business or legal requirements.
• Withdraw your consent for non-essential processing without impacting service delivery.
• To file a complaint if you believe your privacy has been breached.

Cookies & Tracking

We use cookies for site performance, analytics, and enhancing your experience. You can manage preferences with browser tools. See our Cookie Policy for full details.

Cookie Policy Cookie Policy

Contact Us

Questions about privacy or data requests can be submitted any time. We aim to respond promptly and safeguard your trust.

Policy Updates

We update this privacy policy when legal or operational needs arise. Please review regularly for updates.